It is no secret that there are countless options you have when selecting a Facility Management Solution provider. Our philosophy is simple; we believe customer retention and growth should stem from true customer satisfaction. After 30 years we have found exceptional software development begins with diligent field research; and our customers are the most vital resource for continued product development and improvement. We constantly promote customer communication and interaction, inquiring what they want and need in their Facility Management Solution. We do not want to be just another service provider, but a trusted partner in successful facility operations management of our valued customers. We believe our service reflects this; but don't just take our word for it. Here is what some of our customers are saying...
Goshen Health (User Focus)
I started looking at facility maintenance software as soon as I arrived at my new job last year. The system in place was vocally disliked by any who needed to work with it, and as cumbersome as a full body cast to work with.
One of the packages I got to look at was MaintenanceFirst. Not wanting to settle for the first thing I saw, I tried a few others as well. None of the other packages had the ease of use or intuitive touch and feel that this one did.
Although not yet a user, they invited me and I attended one of their User Conferences to meet other users and see the software up close. I liked what I saw. More importantly, I liked the people there supporting the product. They made me feel right at home and offered to answer any questions I might have. They really seemed to be concerned I get the right software for my needs even if that meant not buying their product.
We received funding for the project and sent them some data. We got the conversion completed, and had onsite training and installation soon thereafter. I was entering my first MaintenanceFirst work orders before they even got out of the parking lot, and had a very successful official roll out to the maintenance staff and hospital employees. We have never looked back! I use the software daily, and run many of the different reports. The modules are uniform in design and structure so you never feel as though you are have to learn something entirely new when you try a feature out for the first time.
The software is so easy for them to use that they have even taught themselves how to run reports for open work orders! Nothing short of miraculous. Most of these folks were not computer users at all until they sat down and started entering work orders. The software is so intuitive they have few questions, and when they do have questions, they usually work it out among themselves. We have had the normal pains related to change in procedure, but the guys have really been amazing both in the speed they picked things up, and in their willingness to learn new things and participate in the positive change in their workday.
I am pleased and proud to be partnered with a team like MaintenanceFirst. I feel as though we are in this together and have had tremendous responsiveness from all members of the team so far. I expect this to continue to be a positive and fruitful relationship.
MaintenanceFirst addresses our software needs and concerns promptly and efficiently. They add new features on a continuous basis and place importance on our recommendations.
Knoxville Area Hospital
MaintenanceFirst continuously creates improvements and enhancements that add benefit for those using the application. Also, our recommendations for the product are always implemented well. They provide good examples of “real-world” scenarios of how to utilize the software. I would strongly recommend their product to others.
UF Health Systems
Installing the product was fast and simple. They were extremely informative and helpful during the process. Once installed, they provided important assistance in implementation and configuration. They more than exceeded our expectation for technical support, very gracious and patient with all of our questions and concerns. They were more than willing to assist and stay on the phone to answer questions or walk us through everything, whether in test or in production..
Their training is well suited for both beginners and advanced users alike. They are great at providing realistic examples of how the product can benefit you, and listen to your needs and concerns of how you can use the product. They definitely try to understand your operations and how the software can benefit that. I believe the entire operation of MaintenanceFirst has only improved over the years, and technical support as well. As always, I have felt that they give extremely professional and courteous service.
I think it is great that there are new improvements and updates each year. It makes me feel like we picked a software that will continue to grow and change as our needs grow and change. I have never been worried that the software will go out of date or no longer be supported. Be it face to face, email, or phone training, I have always felt that your company will do anything it can to help implement any changes that are available. I am very happy with the timeliness and usefulness of the information I receive.
I am a new user to the system, but find it to be very easy to move around and fast to enter data. The training we had also helped make the program extremely easy to work with. In only a week I have a lot of our equipment already put in! I think it is great that there are new improvements and updates each year. It makes me feel like we picked a software that will continue to grow and change as our needs grow and change. I have never been worried that the software will go out of date or no longer be supported. Be it face to face, email, or phone training, I have always felt that your company will do anything it can to help implement any changes that are available. I am very happy with the timeliness and usefulness of the information I receive.